SaaS / 2026
Answering support questions with an AI assistant
An assistant that answers from the company knowledge base and passes anything uncertain to a person.
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The challenge
The support team spent much of the day answering the same questions, and response times slipped whenever volume rose.
The approach
I built an assistant grounded in the help center and product documentation, with a clear handoff to a human whenever it lacks a reliable source. I tested it against real past tickets before launch.
The results
Common questions were answered instantly, around the clock, and the support team had more time for harder problems. Add your real numbers here.
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